Terms and Conditions of Sale

cargeny.com

Last updated: March 2026

Preamble

INOVATECH SOLUTIONS LTD, a company incorporated under Bulgarian law, registered under number 207787211, with its registered office at Jawaharlal Neru n.28, Silver Center, fl.2, office 64. 1324 Sofia, Bulgaria (hereinafter "the Provider"), publishes and operates the solution "Cargeny" accessible at cargeny.com (hereinafter "the Solution").

The Solution enables the Customer to access vehicle information reports, provided in SaaS (Software as a Service) mode.

These Terms and Conditions of Sale (hereinafter "T&Cs of Sale") define the rights and obligations of the parties in connection with the subscription to and use of the Services. Any subscription implies unreserved acceptance of these T&Cs of Sale.

The version of the T&Cs of Sale in force is the one accessible on the Website at the time of subscription. The Provider reserves the right to modify these T&Cs of Sale. Any modification will be communicated to the Customer at least 30 days before it takes effect. In the absence of objection by the Customer within this period, the new T&Cs of Sale shall be deemed accepted.

Article 1 - Definitions

In these terms, capitalised terms have the following meanings:

"Subscription": means the monthly subscription taken out by the Customer to access the Services.
"Defect": means any design or operational defect of the Service, independent of misuse by the Customer.
"Customer": means any natural or legal person subscribing to the Services.
"Contract": means the contractual set comprising these T&Cs of Sale, the invoice, and any special conditions.
"Documentation": means the information describing the terms of use of the Services, accessible on the Solution.
"Data": means the information processed via the Solution, belonging to the Customer or for which the Customer is the data controller.
"Customer Area": means the Customer's personal space on the Solution.
"Trial Period": means the temporary access period at a reduced rate offered upon first subscription.
"Services": means all features offered by the Provider via the Solution.
"Solution": means the platform "Cargeny" accessible in SaaS mode at cargeny.com.
"User": means any natural person authorised by the Customer to access the Services.

Article 2 - Purpose

These T&Cs of Sale are intended to define the conditions under which the Provider grants the Customer access to the Solution and associated Services, in return for payment of the applicable fee.

Article 3 - Contractual Documents

The Contract consists of the following documents, in descending order of priority:

Any special conditions agreed between the parties;
These Terms and Conditions of Sale;
The Terms and Conditions of Use.

In the event of a contradiction, the higher-ranking document shall prevail.

Article 4 - Duration, Subscription and Cancellation

4.1 Trial Period

The Customer may benefit from a trial period of 2 days at a rate of 3.99€ , providing access to all features of the Solution. The duration and rate of the trial period are confirmed on the Solution at the time of subscription.

At the end of the trial period, and unless previously cancelled by the Customer, the monthly Subscription is automatically activated under the conditions of Article 4.2.

4.2 Monthly Subscription

The Subscription is entered into for a period of one (1) month at a rate of 49.99€ , renewable by tacit renewal. The Subscription has no minimum commitment period.

The Subscription amount is charged each month on the anniversary date of the end of the trial period.

4.3 Cancellation

The Customer may cancel their Subscription at any time, without fees or penalties, by any of the following means:

via the "Cancel my Subscription" button available in the Customer Area;
via the contact form available on the Solution.

Cancellation takes effect on the expiry date of the current period. The Customer retains access to the Solution until that date. No further charges will be made after cancellation.

4.4 Price Revision

The Customer is informed that the monthly subscription fee is set by default at 49.99€. However, INOVATECH SOLUTIONS LTD may, at its discretion, offer promotional deals, in particular a reduced rate of 29.99€ per month.

When the Customer subscribes to such a promotional offer, the preferential rate is guaranteed for life, as long as the subscription remains active, without interruption or termination.

INOVATECH SOLUTIONS LTD also reserves the right to modify the amount of the monthly subscription fee for subscriptions that do not benefit from a lifetime promotional rate. Any price change will be communicated to the Customer at least one (1) month before the scheduled contract renewal date.

If the Customer does not provide any feedback before the Contract renewal date, they shall be deemed to have accepted the new prices.

If the Customer objects to the new prices before the renewal date, they are free to terminate the contract, subject to compliance with these General Terms and Conditions.

Article 5 - Right of Withdrawal and Refund

5.1 Right of Withdrawal

In accordance with Articles L221-18 et seq. of the French Consumer Code, the Customer acting as a consumer has a period of 14 days from the date of subscription or from each charge to exercise their right of withdrawal, without having to provide any reason.

5.2 Refund

Any payment (trial period or monthly subscription payment) is eligible for a full refund upon request made within 14 days of the execution date of the relevant payment.

Beyond this 14-day period, no refund may be granted for the payment in question.

5.3 Procedure

The refund request must be submitted via the Website's contact form. The refund is issued within a maximum of 14 business days following approval of the request, using the same payment method as that used for the initial transaction.

Article 6 - Description of Services

The Provider makes the Solution available to the Customer via the Internet in SaaS mode. The Provider grants the Customer a non-exclusive right to use the Solution, under the conditions defined in Article 13.

The Subscription allows the Customer to consult up to 15 vehicle reports per month. Reports may be downloaded in PDF format.

The Provider ensures the hosting of Data, maintenance, and security of the Solution.

Article 7 - Access to the Solution

7.1 Availability

The Solution is accessible 7 days a week, 24 hours a day. The Provider may temporarily suspend access to the Solution for maintenance operations. Where possible, the Customer will be informed in advance of the dates and times of intervention.

7.2 Internet Network

The Customer is informed that access to the Solution depends on the Internet network and may be affected by technical issues beyond the Provider's control. The Provider shall not be held liable for malfunctions related to the Internet network or the Customer's equipment.

7.3 Login Credentials

The Customer is solely responsible for the confidentiality of their login credentials. In the event of loss, theft, or suspected fraudulent use, the Customer must inform the Provider without delay via the contact form. The Provider shall not be held liable for any fraudulent use resulting from a failure by the Customer to secure their credentials.

7.4 Accuracy of Information

The Customer warrants the accuracy of the information provided during registration and undertakes to keep it up to date. The Customer declares that they are a natural person of legal age with the capacity to contract, or a legal entity duly represented.

Article 8 - Technical Requirements

The Customer acknowledges having verified, prior to subscription, that their computer equipment is compatible with the Solution (up-to-date browser, functional Internet connection). Connection equipment is the sole responsibility of the Customer.

Article 9 - Support and Maintenance

9.1 Support

The Provider's technical team provides support Monday to Friday, from 8am to 7pm (Paris time), via the contact form. Support covers malfunctions related to the Solution and does not extend to issues related to the Customer's equipment or third-party software.

9.2 Defect Handling

The Provider undertakes to handle reported defects within the following timeframes:

Blocking defect: acknowledged within 48 business hours, corrected as soon as possible with a workaround.
Major defect: acknowledged within 7 business days, corrected with a workaround.
Minor defect: acknowledged and corrected as soon as possible.

9.3 Updates

The Provider provides updates intended to improve the quality and features of the Solution. In the event of an update degrading functionality, the Provider undertakes to maintain the previous version until the issue is corrected.

Article 10 - Pricing and Payment

10.1 Prices

The applicable prices are as follows:

Trial period: 3.99€ for the 2-day trial period;
Monthly subscription: 49.99€ per month, charged monthly on the anniversary date.

10.2 Payment Methods

Payment is made by direct debit. No access to the Solution will be granted without effective receipt of payment.

10.3 Late Payment

In the event of non-payment, the Provider reserves the right to suspend access to the Solution until regularisation. Such suspension does not constitute a termination of the Contract.

Article 11 - Obligations of the Parties

11.1 Provider's Obligations

The Provider undertakes to:

provide the Services in accordance with professional standards and these T&Cs of Sale;
make available the Documentation necessary for using the Solution;
ensure the confidentiality of the Customer's personal data, in accordance with the privacy policy.

The Provider is bound by an obligation of means.

11.2 Customer's Obligations

The Customer undertakes to:

use the Solution in accordance with the T&Cs of Sale and the T&Cs of Use;
not impair the proper functioning or security of the Solution;
not introduce any unlawful content or viruses on the Solution;
comply with the usage volumes provided for in their Subscription.

Article 12 - Liability

12.1 Vehicle Information

The information and reports provided via the Solution are communicated for informational purposes only. They are based on data transmitted by third-party sources (vehicle owners, public databases) and are neither edited nor verified by the Provider. The Provider guarantees neither the accuracy, completeness, nor reliability of such information.

12.2 Limitation of Liability

The Provider shall not be held liable for indirect damage, including loss of profits, data loss, loss of customers, or commercial loss.

In any event, the Provider's liability is limited to the total amount actually paid by the Customer during the six (6) months preceding the event giving rise to the damage.

12.3 Customer's Liability

The Customer is solely responsible for their use of the Solution and the Data. The Customer indemnifies the Provider against any third-party claims resulting from use that does not comply with these T&Cs of Sale.

Article 13 - Licence of Use

The Provider grants the Customer a personal, non-exclusive, non-assignable, and non-transferable right to use the Solution, for the duration of the Contract and worldwide.

The Customer shall not, in particular:

make the Solution available to any unauthorised third party;
adapt, modify, translate, decompile, or disassemble the Solution;
sub-license, sell, rent, or distribute the Solution;
create derivative works or develop a competing product.

This licence is conditional upon full payment of all sums due.

Article 14 - Intellectual Property

The Provider is and remains the holder of all intellectual property rights relating to the Solution, the Services, and the associated infrastructure. The Contract does not confer any ownership rights over the Solution to the Customer.

Reports downloaded by the Customer are intended for personal use. The Customer is free to use the informational content of the reports for their own needs.

Article 15 - Confidentiality

The parties undertake to treat confidentially all information exchanged in connection with the Contract. This confidentiality obligation remains in force for the duration of the Contract and after its termination.

This obligation does not apply to information that was already in the public domain, that was lawfully received from a third party, that was independently developed, or whose disclosure is required by a competent authority.

Article 16 - Personal Data

The Provider processes the Customer's personal data in compliance with the General Data Protection Regulation (GDPR) and the privacy policy accessible on the Website.

The Customer may exercise their rights of access, rectification, erasure, restriction, portability, and objection via the contact form.

Article 17 - Commercial Communications

The Customer may consent, upon registration, to receive commercial communications from the Provider. This consent may be withdrawn at any time via the unsubscribe link included in each communication or by contacting customer service.

Article 18 - Termination for Breach

In the event of a breach by either party of its essential obligations, the other party may send a formal notice by registered letter with acknowledgement of receipt or by email with read receipt, granting a period of 15 days to comply.

Failing regularisation within this period, the aggrieved party may terminate the Contract as of right, without prejudice to any damages. Termination does not release either party from its prior obligations.

Article 19 - Force Majeure

Neither party shall be held liable for failure to perform its obligations in the event of force majeure within the meaning of Article 1218 of the French Civil Code. If the force majeure situation persists beyond 30 days, either party may terminate the Contract without compensation.

Article 20 - Reversibility

On the date of termination of the Contract, the Customer has a period of 30 days to export their Data in CSV or PDF format. After this period, the Data will be permanently deleted within a maximum of 31 days after the end of the Contract.

Article 21 - Miscellaneous Provisions

Severability: if any clause of these T&Cs of Sale is declared null, such nullity shall not affect the validity of the remaining clauses.

Non-waiver: failure by either party to exercise a right shall not be construed as a waiver of that right.

Non-assignment: the Contract may not be assigned by either party without the prior written consent of the other party.

Article 22 - Applicable Law and Dispute Resolution

These T&Cs of Sale are governed by European Union law and, subsidiarily, by Bulgarian law.

In the event of a dispute, the parties undertake to seek an amicable solution within 30 days.

Consumer Customers residing in the European Union may use the online dispute resolution platform of the European Commission: https://ec.europa.eu/consumers/odr.

Failing an amicable resolution, the dispute shall be submitted to the competent courts in accordance with ordinary rules of jurisdiction. For Customers acting as consumers, the rules of territorial jurisdiction of their place of residence shall apply in accordance with applicable regulations.

INOVATECH SOLUTIONS LTD - Jawaharlal Neru n.28, Silver Center, fl.2, office 64. 1324 Sofia, Bulgaria - No. 207787211